Luna Beauty Studio – Vienna’s Boutique Salon

Company Background:

Luna Beauty Studio is a high-end beauty salon in Vienna, offering hair styling, skincare, and cosmetic treatments. As the salon grew in popularity, their front desk struggled to keep up with the growing number of customer inquiries coming through Instagram, WhatsApp, and phone calls.

Challenge:

The salon received dozens of daily appointment requests, pricing questions, and schedule changes via multiple channels. Manual handling of these inquiries led to missed messages, no-shows, and lost revenue opportunities.

Our Solution:

We implemented an AI assistant that operates across Instagram, WhatsApp, and phone calls. The assistant answers common questions about services and pricing, automatically books, reschedules, or cancels appointments, and sends reminders to reduce no-shows.

Results:

The salon saved approximately 18 hours per week in administrative time. Missed appointments dropped by 42%, resulting in a €7,500 monthly revenue increase. Clients appreciated the fast responses and attentive service.

Testimonial:

"Nowise gave us time back — seriously. Clients love the quick replies, and I don’t worry about missed messages anymore. We’ve never been this organized."— Elena Müller, Owner, Luna Beauty Studio.