IronPeak Fitness – Berlin’s

Company Background:GreenFit Gym is a mid-sized fitness center located in Berlin, Germany, offering group classes, personal training, and wellness coaching. The gym’s staff struggled to manage incoming calls and messages from members seeking class schedules, membership details, and trainer availability.

Challenge:GreenFit received numerous daily inquiries via phone, WhatsApp, and Facebook Messenger. Manually answering these questions and booking sessions consumed significant staff time, leading to delays and occasional booking errors.

Our Solution:We implemented a multi-channel AI assistant that handles communication on phone, WhatsApp, and Facebook Messenger. The assistant provides instant answers about class schedules, membership plans, and trainer availability. It also automates booking, rescheduling, and cancellations by syncing with GreenFit’s calendar system.

Results:The AI system managed 75% of all inquiries, saving the staff approximately 20 hours per week. Booking errors dropped by 35%, and class attendance increased by 15%. The improved customer experience led to a €10,000 monthly increase in membership revenue.

Testimonial:"Thanks to Nowise, our members get quick answers anytime, and our team can focus on delivering great workouts instead of managing calls." — Markus Schmidt, Manager, GreenFit Gym